Need help with ScanPokeCard? Below are answers to the most common questions. Don't see yours? Send us an email and we'll get back to you quickly.
How does scanning work?
Open Scan in the menu, allow your browser camera access, and hold the card inside the orange frame. Tap Take photo. No camera? Tap Uploadand pick a JPG/PNG/WEBP file. HEIC files (iPhone default) aren't supported — change on iPhone via Settings → Camera → Formats → Most Compatible.
My camera doesn't work
- Permission denied: open your browser's site settings and allow camera.
- Camera in use: close other apps (FaceTime, Zoom, Snapchat).
- iPhone "Add to Home Screen" mode: open in Safari first, allow camera, then use the PWA.
- No camera found: use the Upload button instead.
Subscription & payments
A free account includes 10 scans per month. Upgrade via Upgrade for more scans or bulk import. Payments go through Stripe — we don't store card details. Cancel anytime in Settings; you keep access until the end of the paid period.
A card was recognized incorrectly
The AI matches on name, card number, set, and language. When uncertain, you'll see a warning ("Not verified"). Edit the name, set, or number on screen before saving. Incorrect matches won't end up in your collection unless you confirm them.
Privacy
Scan images are used for recognition and not stored as separate photos; only a small thumbnail may be linked to a card when no official image is available. See the privacy policy for full details.
Delete account
Send an email to info@scanpokecard.com from the address linked to your account. We delete accounts within 30 days, per GDPR.
Report a bug or request a feature
Email info@scanpokecard.com with a description and, if possible, a screenshot. Include your device and browser so we can reproduce the issue.