1. Consumer right of withdrawal
As a consumer you generally have a 14-day right of withdrawal after taking out a paid subscription. Within this period you can cancel the agreement without giving a reason.
2. Exception: immediately delivered digital service
ScanPokeCard is a digital service made available immediately after payment. When taking out a subscription, we explicitly ask for your consent that the service is delivered immediately and that you waive your right of withdrawal once you start using the service (art. 6:230o(1)(b) of the Dutch Civil Code).
Haven't used the paid features yet within the 14 days? You can still invoke your right of withdrawal.
3. Cancelling a subscription
You can cancel your subscription at any time via the settings page. The cancellation takes effect at the end of the current billing period; you keep access until that date. No pro-rata refund is issued for the remaining period.
4. Refund request
Request a refund by emailing [support email to be filled in] with:
- Your account email address
- The reason for your request
- The date of payment
We respond within 5 working days. Approved refunds are returned within 14 days via Stripe to the original payment method.
5. Model withdrawal form
You can also use the model withdrawal form from ConsuWijzer and send it to us by email.
6. Contact
ScanPokeCard · CoC 97042706 · Email: [support email to be filled in]